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Mon, 09/24/2012 - 14:22 North TEL Support

North TEL: Management: Assertiveness in the Workplace

Assertiveness is getting the attention and the respect you deserve while at the same time, respecting the views of the person you are talking to. It's a two way process consisting of adult, professional and constructive dialogue. Assertiveness is not being passive, or aggressive, it is somewhere inbetween. This module give you the confidence to apply the skills of assertive behaviour in the workplace so benefitting yourself and your team. Objectives Identify the difference between passive, aggressive and assertive behaviour Understand how assertive behaviour can get your desired outcome Understand the principles of being assertive Identify the importance of giving and receiving honest feedback Identify how to apply the skills of assertive behaviour in the workplace

Contributor
North Tel Support
Organisation
Health Education England - North ~ T1510
Version
2
File
Publication Date
Monday, September 24, 2012 - 00:00
Owner/Publisher
Health Education England - North ~ T1510