North TEL: Management: Delivering Effective Feedback
Feedback at work happens all the time, whether through a formal feedback session, a training course, or a chat over a cup of coffee. Feedback is not a ‘one-way street’, it is very much a two way process – one person giving feedback and one person receiving it - where the focus should be on a positive end-result.
As a manager, giving and receiving feedback is an investment in ensuring that everyone is performing to their strengths.
This module allows you to identify the key skills of giving and receiving feedback.